1.1 In order to confirm your chosen Booking, you must pay the full booking fee as required. The website is not able to take deposits.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will usually be sent within 72 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email ([email protected]). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.3 Credit Card payments are processed via PayPal Merchant who provide merchants services facilities to Into the Woods Glos Ltd t/a Barefoot and Bower.
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email ([email protected]) and will be considered and responded to within three working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 56 days of your check in date. If you need to cancel your booking within 56 days the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to [email protected].
2.4 If you need to cancel your booking at a date 56 days or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made.
2.5 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation.
2.6 Cancellation insurance is available to purchase from many providers. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.7 If you fail to check-in on your date of arrival your Booking will be cancelled, and no refund will be due.3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 56 days prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Us
We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control. In such circumstances, we will try and organise an any alternative Booking or a refund.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify us during the stay itself, so that we have the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for us to investigate and resolve your complaint and to make your stay as enjoyable as possible.
9. Your Responsibilities
9.1 Please note that you have a contract with us. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
9.2 You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).
9.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which we will be the final judge on our Property), or illegally, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
10. Pets
We do not permit pets to stay. This is part of our ecological promise.
11. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
11.1 We reserve the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
11.2 We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose. If you do wish to use the Property for a commercial purpose, you must contact us prior to confirming your booking.
12. Pricing
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
13. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking.
14. WHERE WE STORE YOUR PERSONAL DATA
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
15. YOUR RIGHTS
15.1 You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date.
15.2 You have a number of rights in relation to your personal data, these include the right to:
- find out how we process your data;
- request that your personal data is corrected if you believe it is incorrect or inaccurate;
- request that your personal data is deleted;
- obtain restriction on our, or object to, processing of your personal data;
- if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
- obtain a copy of the personal data we process concerning you. We may charge a small reasonable fee towards the cost of administering any request you make and we will take steps to verify your identity before responding to your request. Once we have received the fee (if required) and verified your identity we will respond as soon as possible and in any event within one month; and
- lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
- if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;
If you would like to exercise any of your rights or find out more, please contact us.
If you do not want to be contacted for marketing purposes, you can let us know by contacting us by email.
16. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements. Also we will keep your details for the purposes of marketing. Should you wish us to remove your details please email [email protected] letting us know and we will remove your details as soon as possible.